So I use macbook pro and dowloaded newest version of Videoscribe. When I try to export a video a grey screen appears which doesn't make sense. I put a screenshot attached. Please help
Sparkol works weekdays during regular UK business hours. You should probably raise a ticket so customer support will be aware of your problem when they arrive back at work.
Also, if you are using Big Sur as your operating system, there are some known bugs with videoscribe that they are working on. You can probably find information about that by googling "Big Sur videoscribe" or searching through videoscribe's blog or announcements.
-Mike (videoscribe user)
To follow up on Mikes answer, it looks like you're probably running Big Sur- which is unsupported.
See the system requirements for supported operating systems.
If you need to render, sho.co should be okay which is Option 2 in the Publish and Share Scribes IA.