How to get my last video during my trial period

  •  Hai,

    My trial period has just ended, and I saved my video project online. Then, I start subscribe for one year. When I log in, it just dissapears. How can I get my video back? please reply this message and give me solution. It is so urgent.

  • There are a number of reasons that a saved scribe may appear to be missing when you open VideoScribe. It may be that you:

    • Saved the scribe locally on a computer and are now using VideoScribe on a different computer
    • Saved the scribe locally using a PC with a specific user profile, and you are now logging into that PC with a different user profile
    • Saved the scribe to the online (cloud) directory and are looking for it in the local directory
    • Have created more than one Sparkol account and the scribes are stored in the online (cloud) directory on a different Sparkol account
    • Have saved your scribe by exporting it as .scribe file to your computer. If so, you will need to import it back into VideoScribe.

    Guide to saving in VideoScribe

    Please note that a scribe file that you have deleted cannot be recovered.

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