can not log in

  • hello, i was using the 7 day free trial and i made a scribe and could not upload it online as i wanted to.  the software froze on me and i had to restart my computer. now i am unable to even log into my account.  If i subscribe how long will it take for me to long into my account and to upload my file. will the file be saved on my account from earlier? 

  • Saved files stay where they are unless you delete them.
    If you upgrade a free account to pro, you can still access the projects saved on that account.
    if there is a problem with your scribe, you may have to fix it before it will render or publish successfully.

    I can't answer your other question.

    -Mike (videoscribe user)


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