Not saving when I add a voiceover

  • When using videoscribe, saving works fine until I added a voice over. When I go to save it freezes and says not responding. I have tried this on two computers, one is a Windows 7 and the other is a Windows 10, with the same results. Please help, sent too much time working on this.

  • Seems like it is either a problem with your audio file or other problems in your scribe project.

    save your project to the cloud folder (without the voiceover) and raise a support ticket(click YOUR TICKETS at the top of this page) if you want customer support to examine it for problems.

    or save the project a ".scribe" file and attach it here if you want help from users. you could also attach the audio file here.

    -Mike (videoscribe user)


  • (be aware of the customer support holiday schedule posted somewhere here in the help section if you are going to contact customer support)


  • Hello Chrysten, glad we could resolve this for you in your support ticket!

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