When using videoscribe, saving works fine until I added a voice over. When I go to save it freezes and says not responding. I have tried this on two computers, one is a Windows 7 and the other is a Windows 10, with the same results. Please help, sent too much time working on this.
M
Mike Metcalf
On
Fri, 23 Dec, 2016 at 4:41 PM
Seems like it is either a problem with your audio file or other problems in your scribe project.
save your project to the cloud folder (without the voiceover) and raise a support ticket(click YOUR TICKETS at the top of this page) if you want customer support to examine it for problems.
or save the project a ".scribe" file and attach it here if you want help from users. you could also attach the audio file here.
-Mike (videoscribe user)
M
Mike Metcalf
On
Fri, 23 Dec, 2016 at 4:42 PM
(be aware of the customer support holiday schedule posted somewhere here in the help section if you are going to contact customer support)
Barry Radford
On
Wed, 28 Dec, 2016 at 4:17 PM
Hello Chrysten, glad we could resolve this for you in your support ticket!
When using videoscribe, saving works fine until I added a voice over. When I go to save it freezes and says not responding. I have tried this on two computers, one is a Windows 7 and the other is a Windows 10, with the same results. Please help, sent too much time working on this.
save your project to the cloud folder (without the voiceover) and raise a support ticket(click YOUR TICKETS at the top of this page) if you want customer support to examine it for problems.
or save the project a ".scribe" file and attach it here if you want help from users. you could also attach the audio file here.
-Mike (videoscribe user)
Hello Chrysten, glad we could resolve this for you in your support ticket!