Videoscribe is not working properly

  • Hello friends,

    I have downloaded latest version of videoscribe and I want to address an issue that when I am playing the animation it is not rendering properly and also it is not closing as well.

    I cannot update the properties as well.

    Please help as I want to make an important animation and videoscribe is creating issue here. 

  • Hi,
    If you want customer support to try to identify the problems with your project, save your project to the cloud folder and raise a ticket to tell customer support the name of the project.

     if you want help from videoscribe users, then save your project as a .scribe file on your hard drive and attach the .scribe file here.

    some of the common ways to avoid videoscribe problems are listed here: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015-2017)

    If the rendered video is different from the preview, that problem is explained here:

    error with creating video

    -Mike (videoscribe user)

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