Can't find the video, and i paid 3.99$ for the option to save in camera roll

  • Hi, I can't find my video in camera roll in mu iPhone 6 , i have the access to photos on settings, and nothing happens! What's going on? i paid for that... please solutions!!!!
  • Hi Mariana,

    Sorry that you are having this issue. Are you able to create a new scribe with a single image and try saving that to your camera roll?

    If you are unable to do this let me know. If it works, there may be an issue with the other scribe that is preventing it from rendering. If this is the case, please save a copy of the scribe to your online directory (cloud icon), let me know the name and I'll take a look for you.

  • Hi, i also bought the3.99 version to download videos to camera roll but now i cannot see that option. My only option is to share to Pls help as i need to send these videos out asap Link: I am not able to save to camera roll at all after paying for the upgrade
  • Customer support may be out of the office for the current holiday(s)

    I think I have read that if your download credits are not showing up on your phone or ipad, you may need to access the app store and sync your purchases (or something like that) . A google search might bring up a more precise answer.

    I don't have an iphone or ipad, but if it allows you to publish to you should then be able to download an mp4 from to a computer and possibly an ipad/phone as well.

    -Mike (videoscribe user)


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