cant open my a video i save

  • hi i had the free trial and save my video to add for project , but now that my trial is over i cant open it anymore ,

  • Hi,

    If you want to open a project in videoscribe or create a new project in videoscribe, you need to have an active trial or an active subscription to use videoscribe.

    If you published any video files (WMV, AVI and MOV files as well as videos on youtube and facebook) they will still work. Published videos are not affected by your membership status.

    -Mike (videoscribe user)


  • Hi , i didnt published yet ... i saved on my computer as video.scribe and try opening it says file not supported or damaged n i cant go back to get it n save in another format because my trial is over
  • Hello, i had a similar issue. When my 7 day trail was over my file i was working on for work disappeared! is there any way to get this back? I am going to purchase a one year subscription! 

    please help asap

  • Hi Naella.
    a .scribe file is a project file that can only  be opened in videoscribe. It is not a video.

    Hi Trevor,
    Sparkol doesn't delete or alter your project files or videos when a trial runs out. If you saved a project, it will remain there and you can access it again if you upgrade the same account to a paying one.

    (Files could be deleted by you or someone else with access to your computer.)

    -Mike (videoscribe user)


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