Not Responding while trying to download as a video

  • It says its creating Video information and is stuck. I have only 7 SVG Images and 7 sentences in the total scribe. But it is not saving as WMV or AVI or any other video format. It is not responding. 

    Even tried restarting the system/creating different files - but I am not able to take an output. 

    Please help!

  • Hi,
    1) save your project to the cloud folder and raise a ticket if you would like help from customer support

    2) save your project as a .scribe file and attach it here if you would like help from videoscribe users

    3) read the following thread for possible problems and solutions: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

    -Mike (videoscribe user)


  • Do you get any better luck if you try publishing as a MOV file? Have you tried sending the scribe to our remote video rendering and hosting service? You can send a scribe to for rendering from within VideoScribe by selecting 'Share video online' on the 'create a video' screen.


  • while downloading the video or making my project it always showing not responding. pse tell the issue or resolve it.

  • Hi Susheel,

    I have responded to your support ticket regarding this issue.

  • I can't publish my scribe in any way
    also, the publishing in the cloud is not responding
    this is the link
    please help me solve my problem

  • According to your link, the video is posted on

    If you need further support, raise a support ticket 

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