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Não consigo salvar na galeria do meu celular Hello! I would like to make a complaint I'm 3 days preparing a surprise video for my wedding ... and now I can not save the video in the gallery of my cell phone! I would like a solution!

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    Alessy Silva
    On Fri, 21 Apr, 2017 at 11:26 PM
    Hello! I would like to make a complaint I'm 3 days preparing a surprise video for my wedding ... and now I can not save the video in the gallery of my cell phone! I would like a solution!
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    Mike Metcalf
    On Sat, 22 Apr, 2017 at 1:39 PM
    Hi,
    1) Are you using videoscribe on your cellphone, or are you trying to transfer a video from your computer to your cellphone?
    2) Are you seeing an error message? What it the exact error message?
    3) Can you publish to youtube then download the video from youtube?
    4) do you have a PRO subscription or just a free app?
    5) If videoscribe is crashing when you try to publish a video, save your project to the cloud folder and Raise a ticket to tell customer support the name of it.

    If the problem is something else, you may need to provide a better description of the problem, or a copy of the project file.

    -Mike (videoscribe user)


     

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    Alessy Silva
    On Sat, 22 Apr, 2017 at 5:47 PM
    Hello When I try to save in the cloud this message appears "you are use video scrive anywhere. specific features from cloud may not be supported" I'm using iphone The application has been downloaded, bought! I've bought a package that direcjtk to create video! I can save on you tube, but this option does not appear! The video has 4 minutes and some photos! I wanted so much to save! Can you help me?
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    Mike Metcalf
    On Sat, 22 Apr, 2017 at 7:23 PM
    Hi,
    The features of videoscribe ANYWHERE and Videoscribe NOW are listed here: http://help.videoscribe.co/support/solutions/articles/1000033687-compare-videoscribe-licence-features

    I think that customer support will have to help you. You can click this link to: Raise a Ticket.

     


    -Mike (videoscribe user)

  • Matthew Cook
    On Mon, 24 Apr, 2017 at 1:55 PM

    Hi Alessy


    You can't publish to YouTube directly from VideoScribe Anywhere. You can unlock rendering to your camera roll or you can buy render credits for sho.co.

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