Video skipping when downloaded as .mov

  • Hi, 

    Wondering if someone could help me. I am trying to download my completed scribe and have very slowly successfully done so, however it is currently skipping some sections of transition etc meaning my video jumps.

    Would hugely appreciate if someone could help me with this. I need it in a .mov format in a fairly good quality but doesn't need to be ultra HD. 

    Please help!

  • Probably this (read the whole thread because the symptom and solution are different in newer versions of videoscribe): Error in video

    but if you want customer support to look at it, save your project to the cloud folder and Raise a Ticket.

    -Mike (videoscribe user)


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