I am having trouble exporting my scribe to powerpoint. It says processing audio and on the top of the screen it says it is not responding. I have saved the scribe to the online folder. However, when I tried to log on from another computer since the other one in not responding, it does not show me the scribe.
I do not want to log out because I am afraid I will lose a days work.
Please advise ASAP.
Thank you.
M
Mike Metcalf
On
Wed, 3 May, 2017 at 1:53 PM
I don't know what to suggest for the "not responding" message.
In general, with any program, always save your work periodically (hourly for example). Be sure to save your project locally before you try to save online, save as a .scribe, or publish or render the project.
If you have to force quit, and you have autosave enabled, then the next time you start videoscribe, you will be prompted to restore the unsaved work. You should restore it and then immediately save it locally, (probably with a new name) before you continue working.
When videoscribe freezes, the freeze is generally because of something that was avoidable, but it can take a while to learn what issues hog up your RAM and need to be avoided (things like big image file sizes, images spread far apart, large fast camera movements or zooming way in or way out...)
If you are able to save your work to the cloud, you can Raise a Ticket and ask customer support to look at your project.
-Mike (videoscribe user)
Matthew Cook
On
Thu, 4 May, 2017 at 11:11 AM
Yes, if it's not responding and has been that way for a while you will have to force close the application. When you log back in you will get the opportunity to load the scribe from the backup.
If it's failing on audio processing, try removing the soundtrack before rendering, save the scribe (without the soundtrack) add it back on, save again and then try rendering again.
If that doesn't work, do as Mike said and save your work to the cloud, raise a ticket and we'll take a look for you.
I am having trouble exporting my scribe to powerpoint. It says processing audio and on the top of the screen it says it is not responding. I have saved the scribe to the online folder. However, when I tried to log on from another computer since the other one in not responding, it does not show me the scribe.
I do not want to log out because I am afraid I will lose a days work.
Please advise ASAP.
Thank you.
In general, with any program, always save your work periodically (hourly for example). Be sure to save your project locally before you try to save online, save as a .scribe, or publish or render the project.
If you have to force quit, and you have autosave enabled, then the next time you start videoscribe, you will be prompted to restore the unsaved work. You should restore it and then immediately save it locally, (probably with a new name) before you continue working.
When videoscribe freezes, the freeze is generally because of something that was avoidable, but it can take a while to learn what issues hog up your RAM and need to be avoided (things like big image file sizes, images spread far apart, large fast camera movements or zooming way in or way out...)
Some general tips are available here: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
If you are able to save your work to the cloud, you can Raise a Ticket and ask customer support to look at your project.
-Mike (videoscribe user)
Yes, if it's not responding and has been that way for a while you will have to force close the application. When you log back in you will get the opportunity to load the scribe from the backup.
If it's failing on audio processing, try removing the soundtrack before rendering, save the scribe (without the soundtrack) add it back on, save again and then try rendering again.
If that doesn't work, do as Mike said and save your work to the cloud, raise a ticket and we'll take a look for you.