Hello, I am a Windows user and when installing Videoscribe I receive the following two error messages, 'Called InstallFinalize when no install in progress' and 'Called RunScript when not marked in progress'.
It completes the installation but the program does not appear on my system.
Is there a fix for this?
Thanks
Jamie
M
Mike Metcalf
On
Tue, 9 May, 2017 at 2:26 PM
Hi I'm not particularly familiar with that problem but here are a few ideas: 1) This probably goes without saying, but be sure to download the program from this sparkol/videoscribe.co website and not from any questionable links that you may have seen elsewhere online. 2) When downloading, if you are given the option to download it or run the installer from its source location, be sure you download it to your computer first... then run the installer from your computer. 3) If you have multiple hard drives or other storage devices, it may help to save the install file on your C drive which is presumably where the program will be installed. 4) If you are working on a computer that belongs to a company or school or someone other than you, you may need to be logged in as an administrator to install new software
Customer support may have a more direct solution for you. You may want to state which version of windows you are running if you continue to have problems. -Mike (videoscribe user)
Joseph Ward
On
Tue, 9 May, 2017 at 3:22 PM
Hi Jamie,
This would be something local to you I'm afraid and not something we could fix from our end.
Having quickly Googled the error code, it might have something to do with your system's time/date settings being incorrect?
also a youtube video (I didn't watch the whole video and I don't know the person who posted it, so as always, use your own judgement when taking advice from youtube videos): https://www.youtube.com/watch?v=5TfsPgjowok
Matthew Cook
On
Wed, 10 May, 2017 at 2:32 PM
Also take a look at this article on the Microsoft support site.
when i'm instaling videoscribe i get this problem and if i install videoscribe even that problem, when i open videoscribe i can't use it.
h
harold bautista
On
Tue, 19 May, 2020 at 5:37 PM
i have this problem when i'm installing videoscribe.
M
Mike Metcalf
On
Wed, 20 May, 2020 at 1:33 PM
If you don't get a reply here in the public forums, be sure to raise a ticket to ask customer support about your problem.
I think that's an error related to Microsoft Visual C++. You might be able to fix it by going to microsoft's website and downloading the newest visual C++ redistributable installer file. AFter you install that, videoscribe might install properly.
Hello, I am a Windows user and when installing Videoscribe I receive the following two error messages, 'Called InstallFinalize when no install in progress' and 'Called RunScript when not marked in progress'.
It completes the installation but the program does not appear on my system.
Is there a fix for this?
Thanks
Jamie
I'm not particularly familiar with that problem but here are a few ideas:
1) This probably goes without saying, but be sure to download the program from this sparkol/videoscribe.co website and not from any questionable links that you may have seen elsewhere online.
2) When downloading, if you are given the option to download it or run the installer from its source location, be sure you download it to your computer first... then run the installer from your computer.
3) If you have multiple hard drives or other storage devices, it may help to save the install file on your C drive which is presumably where the program will be installed.
4) If you are working on a computer that belongs to a company or school or someone other than you, you may need to be logged in as an administrator to install new software
Customer support may have a more direct solution for you.
You may want to state which version of windows you are running if you continue to have problems.
-Mike (videoscribe user)
Hi Jamie,
This would be something local to you I'm afraid and not something we could fix from our end.
Having quickly Googled the error code, it might have something to do with your system's time/date settings being incorrect?
https://support.microsoft.com/en-us/help/315636/you-receive-a-called-runscript-when-not-marked-in-progress-error-message-during-the-installation-of-office-xp-or-office-2000
Hi Mike, I appreciate the detailed response, thank you.
Suggestions one to four have been covered.
I am on Windows 10.
Hi Joseph,
Thanks for getting back to me.
The date and time settings are showing as correct on the bottom right of the screen.
I will check the link out and see if it gives other clues.
Here is a fairly recent microsoft help response about the same problem:
https://answers.microsoft.com/en-us/windows/forum/windows_10-files/called-runscript-when-not-marked-in-progress/912636bc-0214-4789-94f7-7b0af30f15be
https://www.youtube.com/watch?v=5TfsPgjowok
Also take a look at this article on the Microsoft support site.
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
i have this problem.
when i'm instaling videoscribe i get this problem and if i install videoscribe even that problem, when i open videoscribe i can't use it.
i have this problem when i'm installing videoscribe.
If you don't get a reply here in the public forums, be sure to raise a ticket to ask customer support about your problem.
I think that's an error related to Microsoft Visual C++. You might be able to fix it by going to microsoft's website and downloading the newest visual C++ redistributable installer file. AFter you install that, videoscribe might install properly.