In the old videoscribe.. like the one before the update last month, when I rendered my video, it was superb quality! The file size was a bit larger.. around 900MB for a 5 minute video (720p, 30fps,mov), but since the update, the file size is like 120MB, and quality is WAYY lower, I can see the pixels around the text (which wasn't there during the Videoscribe preview, only after creating the video).Is there any way to work around this?I notice there is a new setting in the homescreen that allows us to set default picture sizes.. I made it 2400, because when I make it the maximum, it crashes VERY often (the images disappear, turn into a blue box in the timeline, and unable to save)It still crashes very frequently at 2400 the longer the video goes on for, but my workaround is just to create two 2.5 minute videos and then connecting them with adobe afterwards, but my main questions is how I can get the quality back.I don't really care if it takes 45minutes to render a 5 minute video (like before) instead of 10 minutes now.. I just want the quality back.Thanks, if anyone knows the answer :))-Jason
and I re-rendered it today in version 2.3.7 (size 435 MB)
The file sizes are close but not equal. Its possible that the old one was rendered at 1000 quality setting. The new one was rendered at 900, and that might account for the slight difference. There might be other variables that I have not considered.
-Mike (videoscribe user)
Thanks Mike.I did some more testing, and yup, it's definitely not in the rendering stage. But somehow, the images that are imported into videoscribe are imported at a lower quality. I think it's because the old default import setting was maybe set at the maximum (4000 pixels) in the settings. However, 4000 or any of the high resolution imports don't work as well in the new videoscribe, the images disappear very often and turns into a blue and crashes.
I found a solution now though :)... well, a workaround. I just render it at 1080p instead of 720p and it ends up being a better quality than the old videoscribe at 720p, so I'm happy.It would be nice to find a solution for the blue crash problem though. I find it only happens when there is a large project file, so the longer the video goes on for. It never crashes in a 2 minute video. The crashes happen sometimes in a 3 minute, and crashes VERY frequently past 5 minutes. The duration isn't the same for everyone since it depends on how big the animation files are, but just an example to show that it crashes more often as the project file gets bigger. It crashes even within a minute for me if I made the import picture quality the maximum (4000 pixels). The 3minute, 5 minute example was when I set it to 2400 pixels.But yeah, everything is good now :) It would be nice if there was a workaround for the blue crash though. I included a screenshot of the blue crash if anyone has a similar problem and wants to verify.Thanks,Jason!
If you'd like us to take a look at the scribe (or one of the scribes) with the issue, please save a copy to your online directory and let us know the name.