I'm finding that sometimes when I click and resize an object, I can't click away from it and no matter where I move my mouse, the object just keeps resizing. Very frustrating.
anybody else finding this?
M
Mike Metcalf
On
Sun, 1 Oct, 2017 at 2:22 PM
Hi, What Videoscribe version number are you using? Without more information, I would guess that there are problems in your project resulting in excessive memory usage which can cause unwanted behaviors. (large image file sizes are probably the most common cause) I think I read that version 3.x.x has a higher memory limit than version 2.x.x which might result in fewer memory related problems.
Do you every observe this problem with the first, second, or third image you add to a new project? Or does it only happen to a project that contains 20 30 or more elements?
You could save the project to the cloud folder and raise a ticket if you would like feedback from customer support. Or you could save it as a .scribe file and attach it here if you want help from videoscribe users.
Hi,
I'm finding that sometimes when I click and resize an object, I can't click away from it and no matter where I move my mouse, the object just keeps resizing. Very frustrating.
anybody else finding this?
What Videoscribe version number are you using?
Without more information, I would guess that there are problems in your project resulting in excessive memory usage which can cause unwanted behaviors. (large image file sizes are probably the most common cause)
I think I read that version 3.x.x has a higher memory limit than version 2.x.x which might result in fewer memory related problems.
Do you every observe this problem with the first, second, or third image you add to a new project? Or does it only happen to a project that contains 20 30 or more elements?
You could save the project to the cloud folder and raise a ticket if you would like feedback from customer support. Or you could save it as a .scribe file and attach it here if you want help from videoscribe users.
link: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
-Mike(videoscribe user)
Thanks MIke. I think it is the memory thing. Just was hoping there was something else that might help. THANKS!