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I can't always drag images or elements, I have to use the arrows, why?

  • A
    Ash Morris
    On Mon, 26 Feb, 2018 at 9:04 PM

    I can't always drag images or elements,  I have to use the arrows, why?

  • M
    Mike Metcalf
    On Tue, 27 Feb, 2018 at 1:44 PM
    Maybe the bounding box of one element is overlapping the element you are trying to drag.

    If it is happening in a specific element in a scribe or all of the elements in a specific scribe, you might want to save the project to the cloud folder and raise a support ticket or save it as a .scribe file and attach it here.

    -Mike (videoscribe user)

     

  • A
    Ash Morris
    On Tue, 27 Feb, 2018 at 4:34 PM

    Hi, here is the file.  It happens with all of my projects.  I will work for a while being able to use the drag option and then, it stops!  I have to then use the arrows.


    cheers


    ash

    Stage of lea...
    (4.14 MB)
  • M
    Mike Metcalf
    On Thu, 1 Mar, 2018 at 2:15 PM

     I might have a chance to look at this today after I finish some work deadlines but you can still raise a ticket with customer support if you need immediate attention.


    It's probably going to be something to do with image file sizes being too large or excessive camera settings eating up too much free memory, but that's just a guess


    related thread: TIPS to avoid crashes, freezes, failure to render or erratic behavior


    -Mike (videoscribe user)

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