I have been trying all day to upload my video to sho.co so that I can get an embed code for our website. It renders through but they same that due to a technical error it cannot be uploaded and I don't get an embed code or anything.
Can anyone help?
M
Mike Metcalf
On
Tue, 27 Mar, 2018 at 11:15 PM
Hi, You may want to save your project to the cloud folder and raise a ticket to contact customer support.
I have experienced this a couple of times myself; it seems as though sometimes the connection is dropping and cannot be re-established without restarting VideoScribe. If you save your work, close VideoScribe, open it again and try uploading to sho.co, does it work?
This seems to be intermittent but I have reported it to our developers for further investigation.
I have been trying all day to upload my video to sho.co so that I can get an embed code for our website. It renders through but they same that due to a technical error it cannot be uploaded and I don't get an embed code or anything.
Can anyone help?
You may want to save your project to the cloud folder and raise a ticket to contact customer support.
Some tips for making scribes work properly can be found here: http://help.videoscribe.co/support/discussions/topics/1000065281
Hi Laura,
I have experienced this a couple of times myself; it seems as though sometimes the connection is dropping and cannot be re-established without restarting VideoScribe. If you save your work, close VideoScribe, open it again and try uploading to sho.co, does it work?
This seems to be intermittent but I have reported it to our developers for further investigation.