My Videos have dissapear: URGENT!!!!

  • Lately I have been working with my new account of VideoScribe. Some weeks before I had a VideoScribbe acount but I created another. The thing is the previous work was  on the laptop but today when I oppened it there is absolutely nothing. No Example Video,  any of my videos in the cloud or in the computer. If I had time, I will 

    repeat everything but I need to send a video FOR TOMORROW. The odd thing that even the Example Video has disappear.

    Has this happened to someone else? Please help!!!!!!!!

  • is the new account a free trial account?


  • mine is the same issue,

    I bought an annual subscription but now my 54 videos just disappeared

    image


  • You should probably raise a support ticket to ask customer support for help with that.


    related links: http://help.videoscribe.co/support/solutions/articles/1000133829-saved-scribes-are-missing


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