Scribe file suddenly gone

  • Hi,

    I have worked a lot on a scribe file, but now when I open VideoScribe, it shows the name of the file - and it seems like an empty (blank) file that has been created in February. The last time I updated it was on May 2nd.

    I have exported a backup version a while back, and it's not the most recent version.

    I do have the exported MP4 file of the last version, but I can't find the editable version.

    How can I retrieve the last version I had?

    Thank you,


  • Hi Omer,

    I have responded to your support ticket regarding this.

  • Thank you, I will respond there

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