Program Lock-Up with Version 3.1.0

  • With the new upgrade I can't render videos because the program locks up. Same videos with minimal changes will not render.

    (214 KB)
  • Based only on your screenshot and description, my guess is that there is a problematic image or camera setting near the end of the scribe.

    You can save the project to the cloud folder and raise a ticket if you want customer support to help you identify the problem and suggest a solution.

    -Mike (videoscribe user)

  • Thanks Mike. I appreciate the input. This particular scribe worked before. All I did was go in and edit a line of text. Now it locks up every time. I have reloaded all the images; renamed and resaved the scribe. No luck.

  • We have discovered an issue with the recent 3.1.0-4 release version on Windows (Mac users are unaffected) and we have replaced it with a fixed update.

    The fixed version (3.1.0-5) can be downloaded from here:

    All Windows users of version 3.1.0 should make sure they have installed the 3.1.0-5 update.

    See this blog post for more information about this issue.

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