Since Saturday Sparkol has been moving so slowly it's practically unusable.
I'm talking 20-30 second response times to a single click. As in, click on the element, wait. click on properties, wait. Click to go up or down with pause time and wait for time to respond.
Any suggestions? I've shut everything else on the computer down and have turned the computer completely off to try and resolve the issue. I should have finished the scribe I am working on by now but the lag has made it nearly impossible to make any real progress.
M
Mike Metcalf
On
Mon, 9 Jul, 2018 at 10:28 PM
You should probably save your project to the cloud folder and raise a ticket so customer support can help you identify what is causing the problem.
-Mike (videoscribe user)
Matthew Cook
On
Tue, 10 Jul, 2018 at 5:23 PM
Hi Bethany,
i have responded to your support ticket regarding this issue. Please check your email for further information.
Hi,
Since Saturday Sparkol has been moving so slowly it's practically unusable.
I'm talking 20-30 second response times to a single click. As in, click on the element, wait. click on properties, wait. Click to go up or down with pause time and wait for time to respond.
Any suggestions? I've shut everything else on the computer down and have turned the computer completely off to try and resolve the issue. I should have finished the scribe I am working on by now but the lag has made it nearly impossible to make any real progress.
You should probably save your project to the cloud folder and raise a ticket so customer support can help you identify what is causing the problem.
-Mike (videoscribe user)
Hi Bethany,
i have responded to your support ticket regarding this issue. Please check your email for further information.