Voiceover upload has no sound

  • I tried importing from an MP3 from my computer and from the web but anytime I play the video there is no sound. 

  • 1) does the audio play when you preview the project but no after you render the video?

    2) can you attach your mp3 here ?

    3) can you provide a link to your video on a file transfer site or on youtube?


    -Mike (videoscribe user)


  • Hello, I am having the same problem. I am trying to upload a mp3 file to my scribe and there are several problems. 


    1.When I upload my mp3, the mp3 is only 34 seconds long instead of the 74 seconds it actually is. 

    2. I can't hear the mp3 file either in the preview or the actual scribe. 


    What should I do? 


    I attached the mp3 for your reference. 




    mp3
  • It plays fine in a standard media player, however I cannot open it in Audacity. Also I noticed that there is no media length or bitrate listed in the file properties when I view them using a right-click menu in Windows. Possibly the MP3 has been saved in a stripped down format for a smaller file size. Or possible some information in the file is not recognized by Windows file properties reader and Videoscribe. In VLC media player I can see:

    codec: Mpeg AAC audio (mp4a)

    sample rate 48000Hz

    (no bitrate shown)


    For comparison, a working MP3 from my previous projects shows:

    codec: Mpeg Audio layer 1/2 (mpga)

    sample rate: 44100Hz

    bit rate: 320kbps


    You could try resaving the file. Try 22100Hz or 44100Hz, and constant bitrate, and look for any other options or settings that might cause a problem. Then resave the file with the new settings and try it in videoscribe.


    Hope that helps,

    Mike (videoscribe user)

     

  • Hi Martin,


    I was able to import the audio file into Audacity and export it again as an MP3. Now it plays back when added to the voiceover track of a scribe in VideoScribe. I've attached the reprocessed audio file here.

    mp3
Login to post a comment