You could save your project to the cloud folder and raise a ticket if you would like customer support to help you figure out what is wrong with your scribe.
You can troubleshoot it yourself using suggestions from :TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
-Mike (videoscribe user)
Here is a link to the tutorial about saving your work: how-to-save-scribes-on-your-computer-and-online
Here is the screenshot which shows the icon you need to click to save online to the cloud folder:
Here is the link to Raise a Ticket for customer support.
I hope that helps,
Mike (videoscribe user)
Hola pude exportar el video a mi pc pero queda guardado en .scribe que debo hacer ára verlo
A .scribe file is not a video file. It is a file that you can only open in the Videoscribe program.
Free trial users cannot export video files, you can only publish videos to youtube or facebook or a powerpoint presentation.
pero preseno problemas para subirlo a youtube. despues de horas de espera me sale error y no carga.
If you're having issues logging into VideoScribe, please visit this folder of help articles which explain the most common installation and login errors and how to fix them.
If you have any further questions, please raise a ticket with the support team here and attach a screenshot of the error