You could save your project to the cloud folder and raise a ticket if you would like customer support to help you figure out what is wrong with your scribe.
You can troubleshoot it yourself using suggestions from :TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
-Mike (videoscribe user)
Here is a link to the tutorial about saving your work: how-to-save-scribes-on-your-computer-and-online
Here is the screenshot which shows the icon you need to click to save online to the cloud folder:
Here is the link to Raise a Ticket for customer support.
I hope that helps,
Mike (videoscribe user)
Hola pude exportar el video a mi pc pero queda guardado en .scribe que debo hacer ára verlo
A .scribe file is not a video file. It is a file that you can only open in the Videoscribe program.
Free trial users cannot export video files, you can only publish videos to youtube or facebook or a powerpoint presentation.
pero preseno problemas para subirlo a youtube. despues de horas de espera me sale error y no carga.