Some pictures won't load

  • Hi VideoScribe community,

    I have a problem with some images - for instance, when I search for "facebook", I get results - some of them show, and some - don't:

    image


    If I click one of the unloaded images, I get an "Invalid Image URL" error:

    image


    I've already reinstalled VideoScribe, and followed the steps here [http://help.videoscribe.co/support/solutions/articles/1000033720-library-images-will-not-preview-or-load], but it doesn't seem to work.


    Any ideas?

    Thanks,

    Omer


  • There is an issue at the moment with the search results and images from the 'Screen Elements' folder are not loading. We are aware of this issue and are working on a fix. In the meantime the images can still be found and added to your scribe by going directly to the 'Screen Elements' image folder.


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