Can't overwrite scribes on the cloud

  • Hi team,

    I've recently failed to update two scribes on the cloud.

    What do I mean by that?

    I opened an old scribe and edited it. Then, I wanted to save the new version to the cloud. Since they're already there, I got:


    I marked V and waited. Eventually (even after multiple retries, restarting my computer and restarting VideoScribe), I got:


    Any ideas?


  • Save it locally first, then save a copy online. Save it with a new name if necessary. Restart Videoscribe or your computer if necessary.

    The problem is most likely either a bad internet connection, or a problem in your project file causing the project to use too much memory.

    -Mike (videoscribe user)

  • Thanks Mike.

    After simply retrying lots of times it ended up working.

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