VideoScribe Help

Topic not covered?

Start a new topic

Can't overwrite scribes on the cloud

Hi team,

I've recently failed to update two scribes on the cloud.

What do I mean by that?

I opened an old scribe and edited it. Then, I wanted to save the new version to the cloud. Since they're already there, I got:

image

I marked V and waited. Eventually (even after multiple retries, restarting my computer and restarting VideoScribe), I got:


image


Any ideas?

Thanks



Save it locally first, then save a copy online. Save it with a new name if necessary. Restart Videoscribe or your computer if necessary.


The problem is most likely either a bad internet connection, or a problem in your project file causing the project to use too much memory.


-Mike (videoscribe user)

Thanks Mike.

After simply retrying lots of times it ended up working.


Login to post a comment