The native extension namespace or swf is incompatible with this version

  • The native extension namespace or swf is incompatible with this version try re-installing or contacting your publisher for more info. 

    this message keeps appearing when I try to launch videoscribe what should I do 

  • Raise a ticket with our support team and attach a screenshot of the message, along with the computer you're using and what version you're trying to install. (for example, x64 bit on a PC)

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    The native extension namespace or swf is incompatible with this version try re-installing or contacting your publisher for more info. 

    this message keeps appearing when I try to launch videoscribe what should I do.


    I am using Dell N4110 System with Windows 10 64bit

  • Hi Muhammad

    I would suggest checking you have the latest version of Adobe Air,  as this is required to run the software.

    If this fails, please  raise a ticket with our support team and attach a screenshot of the message, along with the computer you're using and what version you're trying to install. (for example, x64 bit on a PC).

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