I have noticed an issue with the newest version that my text would shift to the left a bit when I changed the animation time. I'm not sure why and have not tested if it happens with all properties. It's pretty irritating to fix every single time I have to make a new text box. I am using an imported font but this has never been an issue before the past week or 2. Is there something I can do to keep it from happening?
Customer support may not get back to you until Monday during regular UK business hours. I'd suggest that you upgrade to the newest version of the program to see if that resolves the problem. You may also find related threads about similar problems. If you still need help on Monday, you should probably save the project online and raise a support ticket for the most efficient support process.
-Mike (videoscribe user)