"Render complete" but there is no file

  • Hi there,

    for days I have big issues rendering my scribes. After the acual process of rendering it says "Rendering complete" but there is no video anywhere. I already deleted and re-installed the program but that won't help. This issue occurs on all of my recent projects and is quite frustrating.

    Can anyone help?

    Best regards

  • Where are you rendering your scribe to? 

    If go go to render again- it will show you where it saves locally. Have you checked that folder? 

    If you raise a ticket with the support team, and upload your scribe to the cloud, they can further assist. Let them know the name of your scribe. 

  • Hi, yes I haved checked everything.

    I will get in touch with the support team now. Thanks!

  • The issue was solved by the team. The problem was caused by the naming of the scribes. Each scribe that wouldn't fully render had a dot in thier name. So that was all I needed to change.

    Thanks again to Jonathan.

  •  I'm just adding a reply in case I need to google search for this later. There appears to be a known bug which causes rendered videos to fail to save if the file name includes certain characters. Alpha numerical names are recommended.

    -Mike (videoscribe user)

  • Yes. Also, I would like to add that the same issue occurs when you insert a name with a tabulator key.

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