My Scribe Will Not Load/Open

  • I'm trying to open a Videoscribe file. Every time, the file load pauses/freezes at approximately 90%. I've tried loading an Online scribe, Local scribe, exporting and then trying to load an imported scribe. But nothing works. Please help.

  •  save it online and raise a ticket to ask customer support for help.


    also, close videoscribe and restart videoscribe, then try to open the scribe.


    if it opens, try to resolve some of the problems in the project by following the tips in the following thread:

    https://help.videoscribe.co/support/discussions/topics/1000065281

    (especially  the tips about using images with small file sizes, keeping your zoom levels reasonable, and arranging your elements closer together in a roughly 16:9  shape




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