I have created a scribe and can create the video to Vimeo, download, and Powerpoint. But, the GetShareLink to use Sho.co does not work on my laptop - but does on my desktop. The popup to prompt for for size and Public ect. does not show. I realize it must be something with my laptop configuration and have turned off the virus scanner/tool just in case.
Any ideas where I can look to determine what might be preventing the feature to work?
John
M
Mike Metcalf
On
Fri, 10 Jul, 2020 at 3:08 PM
If you are referring to problems on the sho.co website, perhaps you should try a different web browser or different browser settings.
J
John Ellis
On
Sat, 11 Jul, 2020 at 4:54 PM
No, I am referring to the download or publish scribe feature. The button that says "Get Share Link". I have now tested this on two computers from the Video Scribe application. Occasionally it does work after a short lag - other times it does not work at all. ( Two different computers )
I have created a scribe and can create the video to Vimeo, download, and Powerpoint. But, the GetShareLink to use Sho.co does not work on my laptop - but does on my desktop. The popup to prompt for for size and Public ect. does not show. I realize it must be something with my laptop configuration and have turned off the virus scanner/tool just in case.
Any ideas where I can look to determine what might be preventing the feature to work?
John
If you are referring to problems on the sho.co website, perhaps you should try a different web browser or different browser settings.
No, I am referring to the download or publish scribe feature. The button that says "Get Share Link". I have now tested this on two computers from the Video Scribe application. Occasionally it does work after a short lag - other times it does not work at all. ( Two different computers )
Uninstall and reinstall VideoScribe
Raise a ticket with the support team for further help