Make sure your video file name contains only letters and numbers.
If that doesn't solve the problem, save your project online and raise a ticket to get help from customer support.
-Mike (Videoscribe user)
Me pasa igual, lo he intentado en todos los formatos
Ensure you're using the latest version of VideoScribe (3.6.1169) and upgrade to the latest version if you're not.
Raise a ticket for specific support with the support team.
I've exaclty the same problem!
Did you use a file name that has any punctuation in it?
Did you raise a ticket?
Follow the steps in this support article to make sure your computer has authorisation/permissions to access and run VideoScribe