After I do a voice over, it says that it's processing, but he line never turns blue. It doesn't even look like it's starting. I've retried and waited long periods of time for a short voice over. I've made videos in the past and never had this problem. It always processes and there's always a blue line to watch the progress, which doesn't take long.
Any help would be great. I'm trying to get a video out for families and students for our switch to distance learning. So it's time sensitive. Thanks!
Hayley Young
On
Wed, 18 Nov, 2020 at 9:33 AM
Admin
Have you tried closing VideoScribe completely, and then opening again and trying once more?
You could also try deleting your caches folder:
Go to this location on a PC: C:\Users\yourusername\AppData\Roaming\VideoScribeDesktop\Local Store\Library
Find a folder called 'Caches' - Delete this folder
If the issue persists, it might be best if you raise a support ticket and attach your scribe to the ticket.
After I do a voice over, it says that it's processing, but he line never turns blue. It doesn't even look like it's starting. I've retried and waited long periods of time for a short voice over. I've made videos in the past and never had this problem. It always processes and there's always a blue line to watch the progress, which doesn't take long.
Any help would be great. I'm trying to get a video out for families and students for our switch to distance learning. So it's time sensitive. Thanks!
Have you tried closing VideoScribe completely, and then opening again and trying once more?
You could also try deleting your caches folder:
Go to this location on a PC: C:\Users\yourusername\AppData\Roaming\VideoScribeDesktop\Local Store\Library
Find a folder called 'Caches' - Delete this folder
If the issue persists, it might be best if you raise a support ticket and attach your scribe to the ticket.