I can not login after rendered a video

  • Dear

    I can not login videoscribe after rendered a video.

    I installed Videoscribe and used more than three weeks. Today, 12/11/2020, i rendered a video, and then i closed Videoscribe. About 30 minutes later,  i opened Videscribe, but i can not login. see video : https://www.youtube.com/watch?v=Tw2P9WX9jXk&feature=youtu.be

    I have remove and reinstalled many times in my computer, but it was the same.

    Please help me.

    Thank you !

  • We have a help page that covers that error and how to fix it - https://help.videoscribe.co/support/solutions/articles/11000079239

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