No next step during premiere images buying step

  • Hi all,

    When I try to buy an image, I cannot go to the next step after type in the password.

    I've already confirmed the password is correct.

    But when I hit "Enter" the type in bar appears on the RED board, and I cannot process to the next step. There is no "next step" or similar button.

    Details in the attached image.

    Is there a suggestion where may goes wrong?


  •  Do you have a paid subscription to videoscribe?

    is it active or have you cancelled it?

    (raise a support ticket to ask customer support)

    -Mike (videoscribe user)

  • Hi Mike,

    Thanks for the quick reply. 

    Yeah, I am in pro 1-year subscription.

  • Please raise a ticket with the support team. 

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