rendering a video to is not working

  • Hi. I have rendered 70+ scribes to, but I have one particular video that won't go. I am not getting an error, I get the confirmation email that my video is on its way, but it never goes through. I have tried now for a couple of weeks. The last time was 5 hours ago. It is a simple 5 minute scribe with audio. Help please...

  • ¬†Save the project online and raise a ticket. Customer support works During UK business hours M-F.

    Also sometimes their server(s) get stuck on a render and have to be reset. If that's the case they'll probably notify you if you raise a ticket.

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