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Unable to download video scribe on Mac

  • S
    Shadowstep Tv
    On Tue, 20 Apr, 2021 at 7:11 AM

    Unable to download video scribe on mac. 

  • Hayley Young
    On Tue, 20 Apr, 2021 at 11:35 AM
    Admin

    So where in the download process do you have issues?


    • What happens when you try to download?
    • Can you take a screen recording of what's happening?
    • What OS are you running?


    You need to provide as much information about your issue as possible. 

  • J
    Jon Oden
    On Thu, 22 Apr, 2021 at 2:07 PM

    When I try to chose the output location to download my scribe and create a MOV, all that results if a separate all grey window.  I am running OC 11.2.3

  • M
    Mike Metcalf
    On Thu, 22 Apr, 2021 at 4:54 PM

     There are known compatibility issues with Big Sur.

    Try publishing the video to sho.co and download it from there as an MP4.


    VideoScribe on macOS 11 BigSur


    -Mike (videoscribe user)

  • Hayley Young
    On Fri, 23 Apr, 2021 at 9:14 AM
    Admin

    Mike is correct!
    VideoScribe is not yet supported on Big Sur


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