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Can' t reopen it! Help!

  • M
    Misa Tsujimura
    On Wed, 18 Aug, 2021 at 10:57 AM

    Hi, I crated and saved a scribe and now can't reopen it now. (Please refer to the Screenshot of the screen)

    How can I reopen it completely...? Please help.

    _E3_82_B9_E3_82_AF_E3_83_AA_E3_83_BC_E3_83_B3_E3_82_B7_E3_83_A7_E3_83_83_E3_83_88 2021-08-18 18.40.51.png
    _E3_82_B9_E3...
    (1.39 MB)
  • M
    Mike Metcalf
    On Wed, 18 Aug, 2021 at 1:50 PM

     Hi ,

    If you save a copy of the project online and raise a support ticket, customer support may be able to help you with that.

    -Mike (videoscribe user)

  • M
    Misa Tsujimura
    On Wed, 18 Aug, 2021 at 1:53 PM

    Hi,


    Thank you for the reply. Noted, will raise a support ticket. Thank you very much!


    -Misa

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